Shipping policy

DELIVERY CONDITIONS

Orders will be shipped as soon as all items are available.

After receiving the goods in our warehouse, Zutto confirms the dispatch of the order by email to the delivery address registered by the customer on the website.

Zutto offers two delivery options:

1. Pickup at our facilities:

It is possible to pick up orders at our facilities during office hours: Monday to Friday, between 9:00 am and 6:00 pm. Holidays are excluded.

2. Delivery by Carrier:

 Zutto only ships on business days. In this way, neither weekends nor holidays are taken into account for the estimated delivery of orders.

The deadlines foreseen for the delivery of orders are merely indicative and vary depending on their destination, being normally delivered on the business day following dispatch (in mainland territory). The delivery service is carried out between 9 am and 7 pm. If no one is available at the time of delivery, a notification will be left with instructions for picking up or scheduling a second delivery, depending on the characteristics of the service.

All items will only be guaranteed a second delivery attempt. After that, the costs associated with a new delivery may be charged to the customer.

In orders where the size of the article is out of format or the quantities ordered are high, it is the customer's responsibility to provide the space and conditions necessary for the receipt of the articles.

Delivery is considered to be made on the ground floor of the address.

Any delay in the shipment of items, compared to the estimated dates presented, does not give the right to cancel the order or compensation.

When all goods arrive at our warehouse, they are opened in order to check the condition of the parts, which are then repackaged. Only in this way can we guarantee that they are without any damage or defect. Subsequently, if the customer finds any anomaly, he must contact Zutto within a maximum period of 3 days.

Upon receipt of the order, the customer is responsible for the quantitative and qualitative validation of the items received before signing the receipt of the goods. If it is not possible to do so, the customer must, when signing the reception form, put the following mention “Subject to conference”. If the order appears to have been damaged by transport or mishandling, the customer must register this occurrence in the guide mentioning “Damaged Goods”. Do not refuse to accept the articles, because, despite the condition of the outer packaging, the article may be in perfect condition, mention it in the “Damaged packaging” tab.

Failure to check the package and failure to communicate its status on the goods receipt will invalidate your claim.

The purchase of items in our online store, regardless of the selected delivery method, does not include assembly, which is the responsibility of the customer.

INTERNATIONAL SHIPMENTS

We ship worldwide. If you don't find your country in the list of countries in the shopping cart, contact us and ask for a quote.

Zutto is governed by the legislation and marketing authorizations in force in Portugal and is not responsible for shipments of substances that are not authorized to be marketed at the place of delivery. In these cases:

If the shipment is made via Portuguese Post and is automatically returned, for reasons of not authorizing the entry of the goods in the country of destination, after receiving the returned order in our store, we will refund the value of the products deducted of any Portuguese customs fees. applied, in the form of a discount voucher.

If the shipment is carried out by express courier, the return of the order implies a charge to the customer (transport + possible customs fees for imports in Portugal). If the value is accepted, it is deducted from the refund value of the products in the order (via discount voucher). If the value is not accepted or we do not get a response in good time (within 3 working days), Zutto reserves the right not to take over the collection of the order, choose to abandon the order by the carrier (destruction of the same) and, consequently no refund of any amount to the customer.

For reasons of customs performance, in some exceptional destinations, the possibility of opting or not for the return is only given. It is automatically carried out and the cost is borne by our customer.

When sending by express mail, after the order has been dispatched, situations in which the address needs to be changed due to an insufficient/incorrect address or different from the one initially requested, imply the charge of a fixed amount of €5 to the customer.

Although infrequent, in specific cases, the customer may have to go to the nearest post office to pick up the order.